Chatwoot

Reverted unread counts for mentions, participating, and folders to address performance issues.

This update introduces enhancements to conversations, Help Center layout, calling features, contact management, and various security and reliability fixes.

Introduces Help Center enhancements, expanded WhatsApp and Twilio capabilities, Business cloud plan updates, and various reliability and security fixes.

This update introduces a new Help Center layout, enhances WhatsApp/Twilio integration, adds bulk editing capabilities, and includes various reliability and security fixes.

This release introduces comprehensive updates to company management, Help Center, AI capabilities, Inbox UX, integrations, voice calling, and security hardening.

This release introduces Help Center improvements, automation enhancements, and signed webhooks for API and Agent Bot channels.

Fixed a 404 error in AI Assist for Community Edition and restored raw message content in webhook payloads.

This release introduces Assignment V2, Help Center improvements, enhanced integrations for Linear, TikTok, and WhatsApp, and various UI and performance fixes.

This hotfix fixes value normalization in the filter service and implements general service hardening.

This release provides a hotfix for the Google OAuth URL.

This release introduces Captain AI for enhanced reply assistance, new structured conversation workflows with required resolution attributes, and various UX and integration improvements.

Fixed issues with WhatsApp attachment creation and the embedded signup flow.

This release introduces advanced message search filters, internal review notes for CSAT reports, and expanded WhatsApp support alongside performance and security improvements.

This hotfix improves security by sanitizing email HTML content to prevent the execution of unsafe scripts and event handlers during quoted text processing.

Fixes a bug where the custom attributes page incorrectly displayed 'no attributes' messages despite attributes being configured.

Chatwoot 4.9 introduces alpha support for TikTok and Voice channels, enables Year in Review for all users, and enhances AI assistant reliability and editor performance.

Introduces SES Email Ingress support, bulk contact actions, custom webhook names, and various Enterprise management updates alongside general performance improvements.

This release introduces SAML auth and custom tools for Enterprise, health monitoring for WhatsApp, and several channel-specific enhancements for Email, Telegram, and Line.

Introduces 2FA, SAML authentication, Twilio WhatsApp templates, advanced message search, and automation labels, alongside several performance and UI improvements.

Fixed a bug causing an 'Invalid Protocol' URL error in some widget installations.

This hotfix resolves migration issues encountered when upgrading Community Edition instances to the latest version.

Added WhatsApp media templates, manual template syncing, embedded signup, and expanded support for automation rules, Slack attachments, and custom OpenAI endpoints.

Introduces alpha support for WhatsApp embedded signups and campaigns, image support in Captain, and various integration and UI enhancements.

Introduced Universal Copilot, audio transcription, Telegram Business bot support, and various integration improvements, with a deprecation notice for the v3 UI.

This release introduces custom instructions for Captain, a LeadSquared CRM integration, and various UI and API enhancements including XML file support.

Chatwoot v4 introduces a new Instagram channel, agent bot UI, improved email attachments, and enhanced WhatsApp template support.

Introduces Shopify and Linear OAuth 2.0 integrations, RTL support for Chat widgets, and various enhancements to Captain and reporting filters.

Fixed issues with WhatsApp template conversation forms, Slack file uploads, and integrated latest Slack file API changes.

Chatwoot v4 beta introduces Captain, an AI-powered assistant, and a completely revamped user interface with improved inbox, contacts, and help center views.

Fixed synchronization issues for SMTP and IMAP email channels and resolved modal display bugs on canned responses and label pages.

Chatwoot v4.0.0 introduces Captain, an AI-powered assistant, alongside a revamped user interface and improved inbox, contact, and help center views.

This update introduces design refinements for report and contact pages, new audio notifications, API channel conversation locking, and alpha integration of Captain copilot.

Introduces lazy loading for the ip-lookup database, updated designs for Chatwoot, HelpCenter portals, and campaigns, alongside various bug fixes in preparation for v4.

Fixed issues causing a blank screen after logout.

Upgrades the frontend stack to Vite and Vue 3, introduces automatic country code population for phone fields, and includes various bug fixes.

Introduces alpha Custom Roles for Enterprise, redesigns various admin pages, adds image copy-paste support for help center articles, and updates the OpenAI integration to GPT-4o-mini.

This update introduces design improvements, Captain integration (alpha), support for shared Instagram reels, and internal Vue 3 upgrades alongside various bug fixes.

Fixed an issue where delayed real-time events caused conversations to be incorrectly ordered at the end of the list.

This update introduces automated team unassignment, video messages in Chatwidget, improved reconnect logic, and a Ruby 3.3.3 upgrade for better performance.

Improved video rendering in the widget and fixed notification payload issues.

Improved plain text email rendering and added handling for push notification errors.

Introduces Linear integration, Gmail channel, and FCM HTTP v1 API support alongside performance improvements and bug fixes.

This release introduces performance improvements for reports and filters, new export and snooze capabilities, and expanded media support, while deprecating 360Dialog as a WhatsApp provider.

Introduces conversation SLAs, embedding-based Helpcenter search, and API for Chat widget configuration, alongside IMAP improvements and general bug fixes.

Introduces alpha features for conversation SLAs and notification inbox, bot conversation reports, contact blocking, and various agent-facing image and export improvements.

Introduces regex-validated pre-chat fields, Telegram markdown support, enhanced email loading, multi-file updates for Facebook and Instagram, and custom help centre branding.

This release fixes super admin token API issues, email channel bandwidth errors, and telegram message sending via a switch to HTML parse mode.

Fixed an issue where Telegram channel messages containing special characters were not delivered.

Updated the Whitelabel configuration screen, added UI for unsupported messages in Instagram/Facebook channels, and introduced custom attributes for variable suggestions.

Added super admin management for premium plans and white label settings, expanded channel support for Line and Facebook, and introduced custom message variables and performance fixes.

Fixes a bug where the message pane disappeared when the OpenAI integration was disabled.

Introduces delivery reports, reply options, helpcenter redesigns, and OpenAI label suggestion controls alongside performance improvements.

This update introduces message replies, attachment support, delivery status updates, dark theme for knowledge bases, and various dashboard and administrative enhancements.

Fixed issues with label filters, Chatwidget article filtering, and duplicate signatures.

Improved integrations for Knowledge Portal, Slack, and email signatures, along with optimized contact imports and general performance fixes.

v3.0 stable candidate release introduces Dark Mode and prepares for future feature enhancements.

Chatwoot v3.0 introduces a revised layout, enhanced contact management, and improved dashboard analytics.

This release introduces a new attachment view, WhatsApp interactive messages, contact exports, audit logs for team events, and various dashboard and SDK enhancements.

Fixed issues with avatars in Docker images and Portuguese (Brazil) translations.

This update introduces OpenAI integration, conversation priority and sorting, SLA APIs for Enterprise, and support for Hebrew.

Fixes a UI issue that occurred when the customer name was missing.

Introduces a new audit log UI, enhanced messaging features, improved reporting, and expanded channel support for Telegram, WhatsApp, and Email.

Introduces conversation heatmaps, a new search experience, RTL language support, Audit Log APIs, and various integrations and fixes.

Introduces Google OAuth authentication, Google Translate integration, WhatsApp attachment support, and various Super Admin administrative tools along with new language support.

Fixed an issue where Docker assets were missing.

Introduces Dyte video call integration, native Microsoft email support, template variables in messaging, and enhancements for WhatsApp and Telegram channels.

Fixed WhatsApp voice recording and unread message count issues, and added customizable audio alert options.

This update introduces WhatsApp delivery status, UI-based agent bot configuration, conversation locking, and support for postfix mailers and the Latvian language.

This update introduces macros, help center search, WhatsApp location messages, custom automation attributes, and various performance and usability improvements.

Introduces draft replies, customizable keymapping, canned responses via the dashboard, and general improvements to the Help Center and API.

Minor fixes were applied to the help center.

Introduces Help Center Beta, API channel email continuity, and enhanced Dashboard App Frame queries, alongside improvements to request throttling and automation filters.

Fixed an issue with the Ubuntu installation script.

Introduces a Chat Widget Builder, CRUD APIs for macros, improved email rendering, and support for Thai language and Elastic APM.

Introduces WhatsApp Cloud API, Twilio Messaging Services, a new CLI tool, and various API enhancements for contact management and dashboard apps.

Introduces bulk conversation actions, WhatsApp template customization, Dashboard Apps, Instagram human tag support, and new reporting and API capabilities.

Introduces read receipts, real-time live reports, custom pre-chat form fields, and granular webhook event subscriptions alongside various SDK and automation improvements.

Fixed a bug where conditions for open all day and closed all day were accidentally merged.

This update introduces a notification view, dark mode for the website widget, round robin team assignments, and various improvements to automation, IMAP/SMTP, and the SDK.

This release includes several bug fixes for conversation activity, file copy-pasting, pre-chat forms, dashboard auto-scrolling, and Sentry error handling.

Performance improvements were made to the agent endpoints.

Added timezone support in reports, voice notes for agents, Hcaptcha for forms, Instagram story mentions, bulk conversation API, and several reporting and channel enhancements.

This update includes bug fixes for email bodies and signatures, reporting timezone improvements, and a security patch for nokogiri.

Introduces automations (beta), custom views and filters, email signatures, and expanded provider support along with several dashboard and integration enhancements.

Fixed delays in the delivery of assignment notifications.

Introduces new chat and inbox controls, expanded file attachment support, improved email handling, background job optimizations, and Slovak language support.

Fixed bugs related to conversation assignment notifications.

Fixed an email parsing memory leak and improved attachment uploads.

Version 2.0 introduces a complete design overhaul, IMAP/SMTP support, advanced filtering, and the first Enterprise edition offering.

Fixed a message leak bug between verified and unverified contact sessions and added UI indicators for unverified sessions.

This release introduces a command bar, custom attributes, Dialogflow integration improvements, and enhanced API filtering for conversations and contacts.

Fixed an issue affecting installations using Nginx as a frontend proxy.

Introduces Instagram channel, out-of-office autoresponder, comprehensive reporting, and expanded integration capabilities for Slack, Telegram, and Line, alongside contact management tools and SDK updates.

Added Telegram and Line channels, expanded CSAT survey availability, introduced MMS support for Twilio, and improved UI components and reporting APIs.

Introduces conversation snoozing, keyboard shortcuts, SMS campaigns, reduced Docker image sizes, and expanded API capabilities.

Fixed issues with message rendering in the email channel.

Introduces customer satisfaction surveys, one-off SMS campaigns, contact label filtering, and various UX improvements including drag-and-drop attachments and custom report date ranges.

Fixed an issue causing unnecessary scrolling in the chat widget during campaigns.

This release introduces a native Dialogflow integration, public APIs, contact tagging, and several feature enhancements including Polish language support and improved security requirements.

Fixes a bug from v1.16.1 that caused a loop of campaign API calls.