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Chatwoot

Open-source customer support and omnichannel messaging platform

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Alternative to: intercom, zendesk, salesforce

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v4.12.1

2026-03-25

Changelog

  • Fixed an issue where AI Assist returned a 404 error in the Community Edition.
  • Fixed a regression introduced in v4.8.0 where webhook payloads for message_created and message_updated were sending channel-rendered HTML instead of the original raw message content.

🔍 Details

Previously, webhook serialization reused the same rendering pipeline used for channel delivery. This caused:

  • Markdown to be converted into channel-specific formats (HTML for WebWidget, WhatsApp-formatted text for WhatsApp)
  • Messages to be wrapped unnecessarily:
    • bold → <p><strong>bold</strong></p>
    • Plain text → wrapped in <p> tags

⚠️ Impact

This behavior could break downstream parsing logic, NLP pipelines, and external integrations expecting raw, unformatted text.

✅ Recommendation

If you are running v4.8.0 or later and rely on agent bots or webhook integrations, we recommend upgrading to v4.12.1.

Changelog on GitHub →