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Chatwoot

Open-source customer support and omnichannel messaging platform

app

Alternative to: intercom, zendesk, salesforce

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v1.20.0

2021-09-15

Changelog

  • Telegram Channel
  • Line Channel
  • CSAT surveys available for all channels
  • Improved WCAG support for website widget
  • Supports MMS in Twilio Inbox
  • Pop-out Reply Box
  • Revamped conversation sidebar
  • APIs for filtering agent, inbox and label reports
  • Support for configuring various APMs [ New Relic , Datadog etc ]
  • Improved rendering of Email messages
  • Improved Agent Notification Emails
  • Numerous bug fixes and enhancements

Thanks to @wilso199, @koudshoorn, @SanjuSudheerM, @noobnooc for the contributions

Changelog on GitHub →