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Chatwoot

Open-source customer support and omnichannel messaging platform

app

Alternative to: intercom, zendesk, salesforce

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v2.3.0

2022-03-15

Changelog

  • Timezone support in reports
  • Ability for contacts to end conversations on chatwidget
  • Ability to record and send voice notes from the agent dashboard
  • Support for Hcaptcha in public forms
  • Support for Instagram story mentions
  • API to bulk update conversations
  • Agent filter in CSAT reports
  • Ability to configure 24-hour slots in business hours
  • Support for MMS in Bandwidth SMS channel
  • Ability to pass specific account ids when generating SSO URLs
  • Display trends in reporting metrics
  • Numerous bug fixes and enhancements

Thanks to @jonas-hoebenreich, @giquieu for the contributions

Changelog on GitHub →