Chatwoot
Open-source customer support and omnichannel messaging platform
Alternative to: intercom, zendesk, salesforce
About
Versions (100)
v2.16.0
2023-04-17Changelog
- UI to view Audit Logs ( EE edition only )
- Context Menu for messages ( while right-clicking )
- Ability for admins to edit agent availability status
- Ability to link to a specific message
- Support for message-updated events in the telegram channel
- Ability to download heatmap reports
- support routing in the email channel using ex-original-to in the email header
- Additional automation filters ( email and phone number based )
- Support for sending multiple attachments to Whatsapp inbox
- Improved calculations of reporting metrics
- Advanced IndexDB based caching for common objects like inboxes, labels etc
- Improved contact import
- Numerous bug fixes and enhancements
- New Languages: Icelandic
Thanks to @ChamathKB, @s00d, @jordan-broughm @clairton, @balawa, @gitstart, @BikashSah999 for the contributions