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Chatwoot

Open-source customer support and omnichannel messaging platform

Alternative to: intercom, zendesk, salesforce

Chatwoot screenshot

About Versions (100)

v2.16.0

2023-04-17

Changelog

  • UI to view Audit Logs ( EE edition only )
  • Context Menu for messages ( while right-clicking )
  • Ability for admins to edit agent availability status
  • Ability to link to a specific message
  • Support for message-updated events in the telegram channel
  • Ability to download heatmap reports
  • support routing in the email channel using ex-original-to in the email header
  • Additional automation filters ( email and phone number based )
  • Support for sending multiple attachments to Whatsapp inbox
  • Improved calculations of reporting metrics
  • Advanced IndexDB based caching for common objects like inboxes, labels etc
  • Improved contact import
  • Numerous bug fixes and enhancements
  • New Languages: Icelandic

Thanks to @ChamathKB, @s00d, @jordan-broughm @clairton, @balawa, @gitstart, @BikashSah999 for the contributions