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Chatwoot

Open-source customer support and omnichannel messaging platform

Alternative to: intercom, zendesk, salesforce

Chatwoot screenshot

About Versions (100)

v3.2.0

2023-10-18

Changelog

  • Ability to reply to a specific message in the agent dashboard
  • Ability to send attachments while creating outbound conversations
  • Delivery status updates for Twilio and live chat channels
  • Support for link unfurling in Slack integration
  • Dark theme support for knowledge base portals
  • Ability to search contacts by company name
  • Knowledge management in super admin for robin AI
  • Support for multiple values in automation message content rule
  • Support for assigning to self in macros
  • Improved search across super admin for users and accounts
  • Ability to view migration status in super admin
  • Numerous performance improvements and bug fixes

Thanks to @smtbos, @LiamAshdown, @jordan-brough, @jsobralgitpush, @gitstart, @AqidaHaidari, @mazenkhalil, @BikashSah999, for the contributions