Chatwoot
Open-source customer support and omnichannel messaging platform
Alternative to: intercom, zendesk, salesforce
About
Versions (100)
v4.13.0
2026-04-17ChangeLog
- Better Help Center editing with tables, slash commands, and GuideJar embeds
- Participating tab for conversations
- Smarter automations and macros for assignment and private notes
- Assignment v2 enabled by default for new accounts
- Captain Custom Tools, bulk document deletion, and AI workflow improvements
- Signed webhooks for API Channel and Agent Bot webhooks
- Reliability fixes across WhatsApp, LINE, Email, Widget, and webhooks
- Numerous bug fixes and enhancements
Thanks to @hahuma, @zip-fa, @hrm1810884, @nestordavalos, @mazenkhalil, @alokdangre, @dollyzn, @YJack0000, @gabrieljablonski, @salmonumbrella, @Gatesby2026 for the contributions.
Note: If you use API Channel or Agent Bot webhooks, Chatwoot now generates dedicated signing secrets and sends signed webhook headers. Update your webhook verification flow to use the new signing secrets.