Chatwoot
Open-source customer support and omnichannel messaging platform
Alternative to: intercom, zendesk, salesforce
About
Versions (100)
v4.14.0
2026-05-18ChangeLog
- Companies: creation, details, notes, history, labels, and activity tracking.
- Help Center: bulk actions, AI translation, URL embeds, and category-based article creation.
- Captain/AI: document sync, FAQ improvements, handoff classification, and config refresh fixes.
- Inbox UX: expanded chat list, bulk actions, attachments, quoted replies, and conversation IDs.
- Integrations: Linear issue linking, template previews, WhatsApp campaign variables, and IMAP auth options.
- Voice: ground work for WhatsApp/Twilio calling, inbound calls, recordings, and call join support.
- Security: webhook validation, SSRF hardening, safer uploads, SAML fixes, and admin auth checks.
- Reliability: fixes across reports, notifications, email, CSAT, CSV, portals, widgets, TikTok, and Slack.
Thanks to @55728, @ajith-k-v, @alwahib, @bfontaine, @Chesars, @gbarany, @joaocps, @ko-vasilev, @linbaublys, @Lomuzord, @Mrsandeep27, @nooty, @ramalau0, @RenatoAscencio, @salmonumbrella, @SapotaDA, @tony2tones for the contributions.