Chatwoot
Open-source customer support and omnichannel messaging platform
Alternative to: intercom, zendesk, salesforce
v4.12.0
2026-03-17Changelog
- Captain can now decide when to resolve conversations (Enterprise)
- Assignment V2 is now available on all installations
- Help Center improvements, including draft locales, category reordering, and search improvements
- Added refresh token support for the Linear integration
- Added outgoing attachments for TikTok in supported regions
- Added webhook health and registration for WhatsApp Cloud
- Added mobile WebView support for the widget
- Slack replies now show the correct agent name and avatar
- Agent bots can now toggle typing status
- Numerous bug fixes, UI fixes, and performance enhancements
Thanks to @denisturbo, @msaleh-313, @jobkaeHenry, @danielalanbates, @eloijrseganfredo, @devSviat, @udovichenkoAlexander, @salmonumbrella, @hahuma, @AlexeyKrasnoperov, @dollyzn for the contributions
Note: If you use Linear on a self-hosted Chatwoot installation, enable Refresh tokens in your Linear OAuth app settings. More details: Linear OAuth docs