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Chatwoot

Open-source customer support and omnichannel messaging platform

Alternative to: intercom, zendesk, salesforce

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About Versions (100)

v4.12.0

2026-03-17

Changelog

  • Captain can now decide when to resolve conversations (Enterprise)
  • Assignment V2 is now available on all installations
  • Help Center improvements, including draft locales, category reordering, and search improvements
  • Added refresh token support for the Linear integration
  • Added outgoing attachments for TikTok in supported regions
  • Added webhook health and registration for WhatsApp Cloud
  • Added mobile WebView support for the widget
  • Slack replies now show the correct agent name and avatar
  • Agent bots can now toggle typing status
  • Numerous bug fixes, UI fixes, and performance enhancements

Thanks to @denisturbo, @msaleh-313, @jobkaeHenry, @danielalanbates, @eloijrseganfredo, @devSviat, @udovichenkoAlexander, @salmonumbrella, @hahuma, @AlexeyKrasnoperov, @dollyzn for the contributions

Note: If you use Linear on a self-hosted Chatwoot installation, enable Refresh tokens in your Linear OAuth app settings. More details: Linear OAuth docs