Chatwoot
Open-source customer support and omnichannel messaging platform
Alternative to: intercom, zendesk, salesforce
v1.19.0
2021-08-16Changelog
- Ability to snooze conversations
- Keyboard shortcuts
- Campaigns tab which now includes one-off SMS campaigns
- Email conversations now show subject, cc, and bcc
- Mobile app push notifications for self-hosted installations
- Helm Charts
- Docker image sizes are reduced by 50% ( special thanks to @paescuj )
- Chatwoot now blocks and throttle abusive requests
- Upgrade the ruby and rails version
- API for custom attributes
- API exposing widget configurations
- Numerous bug fixes and enhancements
Thanks to @SanjuSudheerM, @sbreiler-work, @paescuj, @raikasdev, @HariniKrishnan, @vishal-pandey, @thundersparkf, @shailesh-kalamkar, @patrickobriain for the contributions
Note: If you are running a self-hosted chatwoot installation in ubuntu, you must upgrade your ruby version before updating to this release. ref: https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot