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Chatwoot

Open-source customer support and omnichannel messaging platform

app

Alternative to: intercom, zendesk, salesforce

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v4.2.0

2025-05-20

Changelog

  • Added support for custom instructions in Captain.
  • New integration: LeadSquared CRM.
  • Improved CSAT configuration options.
  • Minute-level precision for auto-resolving conversations.
  • Bot messages now show the bot’s name and avatar.
  • Contact notes are now visible in the conversation sidebar.
  • New API to update message status.
  • Events triggered on widget open and close.
  • Support for XML file attachments.
  • Various bug fixes and performance improvements.

Thanks to @mnsbr, @ElvioRibeiro, @KubesDavid for the contribution

Changelog on GitHub →