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Chatwoot

Open-source customer support and omnichannel messaging platform

Alternative to: intercom, zendesk, salesforce

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About Versions (100)

v4.3.0

2025-06-18

Changelog

  • Introduced Universal Copilot experience (EE)
  • Added automatic audio message transcription (EE)
  • Integrated support for Telegram Business bots
  • Enabled custom messages in CSAT surveys
  • Display active contacts in CRM
  • Allow deletion of conversations
  • Improved Linear integration: link multiple issues, activity messages, and more
  • Added template variable support for SMS campaigns
  • Upgraded Ruby to version 3.4.4
  • Bug fixes and performance improvements

Thanks to @uchkunrakhimow, @danieljimeneznz, @hahuma, @choilive, @Ruslan, @mix5003, @raza-ak, @joaogabrielf, @Vaishnavi-Aswale, @jaedson-correia, @Alex808r for the contributions

Deprecation Notice: This is the final release with support for the v3 UI. Starting with the next version, we will fully transition to the v4 UI and remove support for v3.