Chatwoot
Open-source customer support and omnichannel messaging platform
Alternative to: intercom, zendesk, salesforce
v4.3.0
2025-06-18Changelog
- Introduced Universal Copilot experience (EE)
- Added automatic audio message transcription (EE)
- Integrated support for Telegram Business bots
- Enabled custom messages in CSAT surveys
- Display active contacts in CRM
- Allow deletion of conversations
- Improved Linear integration: link multiple issues, activity messages, and more
- Added template variable support for SMS campaigns
- Upgraded Ruby to version 3.4.4
- Bug fixes and performance improvements
Thanks to @uchkunrakhimow, @danieljimeneznz, @hahuma, @choilive, @Ruslan, @mix5003, @raza-ak, @joaogabrielf, @Vaishnavi-Aswale, @jaedson-correia, @Alex808r for the contributions
Deprecation Notice: This is the final release with support for the v3 UI. Starting with the next version, we will fully transition to the v4 UI and remove support for v3.